FAQs

How long does it take to make and ship my order?

Personalised items are made to order and dispatched within 3–5 business days via Australia Post (tracked). Delivery times then depend on your location and the shipping method chosen at checkout. You'll receive a tracking link by email once your order ships. See our Shipping policy.

Do you ship outside Australia?

We currently ship within Australia only. Shipping is free on orders over A$75.

How do I add my personalisation?

Enter your names, dates, message or upload your photo in the personalisation fields on the product page before adding to cart. Please double-check spelling – we engrave and print exactly what you enter.

Can I change or cancel my order?

Please contact us as soon as possible. We start making personalised items quickly, but we'll do our best to help if production hasn't started yet.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery with a photo and we'll arrange a replacement or refund. Because items are personalised, we can't accept change-of-mind returns. See our Returns & refunds policy. This does not affect your rights under the Australian Consumer Law.

Can I pick up my order locally?

Yes – local pick-up in Box Hill, Melbourne is available at checkout.

Do you do bulk or corporate orders?

Yes. See Bulk & Corporate Gifting for a quote.

How can I contact you?

Phone/WhatsApp 0494 887 537 or email cs@martinmarkgift.com.au.