Refund policy

At MartinMarkGift (Martin & Mark Gift Pty Ltd, ABN 27 655 852 065), we take pride in providing high-quality personalised items that meet our customers' expectations. The following refund policy applies:

1. Change of mind: Because personalised items are made to order with your names, dates or designs, we are unable to accept returns or exchanges for change of mind.

2. Defective, damaged or incorrect items: If your item arrives defective, damaged or not as ordered, please contact us within 7 days of the delivery date and we will arrange a replacement or refund. We may ask for photo evidence of the issue.

3. Refund process: If we approve your refund request, we will issue a refund to the original payment method used for the purchase. Please allow 7 days for the refund to process.

4. Shipping costs: We do not refund shipping costs unless the item is defective, damaged or incorrect.

5. Cancellations and changes: Once you place your order for a personalised item, we begin working on it quickly. If you need to change or cancel an order, please contact us as soon as possible and we will do our best to help if production has not started.

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Contact us: cs@martinmarkgift.com.au or phone/WhatsApp 0494 887 537.